Payment and Shipping

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Delivery periods

Please note that deliveries are not made on Sundays and other holidays. Additionally, FedEx and UPS do not deliver on Saturdays as well (unless UPS Express Saver is chosen).

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

VAT range applied
Standard VAT Rate
Ranges applied
Zone / Range (kg), between 0 and 1 1 and 3 3 and 5 5 and 10 10 and 20 20 and 31.5
Deutschland €5.06 €5.77 €6.90 €8.87 €13.57 €16.42
VAT range applied
Standard VAT Rate
Ranges applied
Zone / Range (kg), between 0 and 2 2 and 3 3 and 5 5 and 10 10 and 15 15 and 20
Deutschland €5.59 €6.03 €6.76 €8.01 €9.88 €9.88
VAT range applied
Standard VAT Rate
Ranges applied
Zone / Range (kg), between 0 and 4 4 and 7.5 7.5 and 11
Deutschland €8.28 €8.91 €9.88
VAT range applied
Standard VAT Rate
Ranges applied
Zone / Range (kg), between 0 and 0.5 0.5 and 1 1 and 1.5 1.5 and 2 2 and 2.5 2.5 and 3 3 and 3.5 3.5 and 4 4 and 4.5 4.5 and 5 5 and 5.5 5.5 and 6
Deutschland €20.22 €20.74 €20.78 €21.02 €21.23 €21.38 €21.59 €21.75 €22.02 €22.17 €22.40 €22.60
VAT range applied
Standard VAT Rate
Ranges applied
Zone / Range (kg), between 0 and 1
Deutschland €3.51

Deliveries to foreign countries:

Insurance Costs:
€0,92 per €87 of the package value is added on top
VAT included in price:
Standard VAT Rate
Zone R:
Belgium, Denmark, France, Luxembourg, Netherlands, Austria
Zone S:
Finland, Greece, Ireland, Portugal, Sweden, Spain
Zone T:
Bulgaria, Estonia, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Czech Rep., Hungary, Cyprus
Zone W:
Great Britain, Italy, Poland
Ranges applied
Zone / Range (kg), between 0 and 0.5 0.5 and 1 1 and 1.5 1.5 and 2 2 and 2.5 2.5 and 3 3 and 3.5 3.5 and 4 4 and 4.5 4.5 and 5
R €12.01 €12.29 €12.56 €12.84 €13.13 €13.24 €13.35 €13.48 €13.59 €13.72
S €12.84 €13.10 €13.35 €13.62 €13.88 €13.98 €14.06 €14.16 €14.26 €14.36
T €14.30 €14.64 €14.97 €15.31 €15.65 €15.75 €15.85 €15.95 €16.04 €16.14
W €12.84 €13.10 €13.35 €13.62 €13.88 €13.98 €14.06 €14.16 €14.26 €14.36
Insurance Costs:
€0,92 per €87 of the package value is added on top
Zone A:
Canada
Zone F:
China
Zone H:
United States of America (USA)
Zone U:
Gibraltar, Iceland, Liechtenstein, Norway, Switzerland, Turkey
Zone V:
Albania, Belarus, Bosnia Herzegovina, Croatia, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine
Zone B:
Australia, Hong Kong, Indonesia, Japan, Cambodia, Laos, Macau, Malaysia, Mexico, New Zealand, East Timor, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Zone C:
Egypt, Algeria, Bahrain, Bangladesh, Bhutan, Brunei, India, Israel, Jordan, Qatar, Kuwait, Lebanon, Libya, Morocco, Nepal, Oman, Pakistan, Palest. Areas, Saudi Arabia, Sri Lanka, Tunisia, Arab Emirates
Zone D:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Saba, St. Eustatius, Brazil, Chile, Costa Rica, Curacao, Dominica, Dominican Rep., Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Virgin Islands (GB), Virgin Islands (USA), Cayman Islands, Colombia, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent, South Africa, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela
Zone E:
Afghanistan, American Samoa, Angola, Armenia, Azerbaijan, Ethiopia, Benin, Botswana, Burkina Faso, Burundi, Cook Islands, Djibouti, Ivory Coast, Eritrea, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Iraq, Cameroon, Cape Verde, Kazakhstan, Kenya, Kyrgyzstan, Congo, Congo, Dem. Rep., Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Palau, Papua New Guinea, Reunion, Rwanda, Saipan, Zambia, Senegal, Seychelles, Zimbabwe, Swaziland, Tanzania, Togo, Tonga, Chad, Uganda, Uzbekistan, Vanuatu, Wallis & Futuna, Western Samoa
Ranges applied
Zone / Range (kg), between 0 and 0.5 0.5 and 1 1 and 1.5 1.5 and 2 2 and 2.5 2.5 and 3 3 and 3.5 3.5 and 4 4 and 4.5 4.5 and 5
H (USA) €35.28 €38.29 €41.32 €44.34 €47.36 €49.54 €51.73 €53.92 €56.10 €58.29
A (CANADA) €31.05 €33.70 €36.37 €39.02 €41.67 €43.60 €45.52 €47.45 €49.36 €51.29
B €32.70 €38.43 €44.16 €49.90 €55.62 €58.76 €61.89 €65.03 €68.16 €71.30
C €34.26 €41.17 €48.09 €55.00 €61.92 €66.60 €71.28 €75.96 €80.63 €85.31
D €39.20 €46.76 €54.31 €61.87 €69.42 €74.43 €79.46 €84.47 €89.48 €94.49
E €42.00 €50.98 €59.96 €68.96 €77.95 €84.91 €91.87 €98.83 €105.80 €112.76
F (CHINA) €31.71 €37.16 €42.61 €48.06 €53.51 €56.66 €59.79 €62.93 €66.06 €69.20
U €14.14 €14.43 €14.73 €15.04 €15.34 €15.49 €15.66 €15.83 €15.98 €16.15
V €27.47 €29.56 €31.65 €33.76 €35.85 €37.29 €38.73 €40.17 €41.63 €43.07
Insurance Costs:
€0,92 per €87 of the package value is added on top
VAT included in price:
Standard VAT Rate
Zone R:
Belgium, Denmark, France, Luxembourg, Netherlands, Austria
Zone S:
Finland, Greece, Ireland, Portugal, Sweden, Spain
Zone T:
Bulgaria, Estonia, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Czech Rep., Hungary, Cyprus
Zone W:
Great Britain, Italy, Poland
Ranges applied
Zone / Range (kg), between 0 and 0.5 0.5 and 1 1 and 1.5 3 and 3.5 3.5 and 4 4 and 4.5 4.5 and 5 5 and 5.5 5.5 and 32 32 and 40
R €17.69 €19.78 €21.89 €23.99 €26.10 €27.84 €29.58 €31.32 €33.07 €34.81
S €17.81 €19.92 €22.03 €24.16 €26.27 €28.05 €29.84 €31.62 €33.41 €35.20
T €23.20 €25.96 €28.72 €31.48 €34.23 €37.02 €39.81 €42.58 €45.37 €48.16
W €17.81 €19.92 €22.03 €24.16 €26.27 €28.05 €29.84 €31.62 €33.41 €35.20
Insurance Costs:
€0,92 per €87 of the package value is added on top
Zone A:
Canada
Zone F:
China
Zone H:
United States of America (USA)
Zone U:
Gibraltar, Iceland, Liechtenstein, Norway, Switzerland, Turkey
Zone V:
Albania, Belarus, Bosnia Herzegovina, Croatia, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine
Zone B:
Australia, Hong Kong, Indonesia, Japan, Cambodia, Laos, Macau, Malaysia, Mexico, New Zealand, East Timor, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Zone C:
Egypt, Algeria, Bahrain, Bangladesh, Bhutan, Brunei, India, Israel, Jordan, Qatar, Kuwait, Lebanon, Libya, Morocco, Nepal, Oman, Pakistan, Palest. Areas, Saudi Arabia, Sri Lanka, Tunisia, Arab Emirates
Zone D:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Saba, St. Eustatius, Brazil, Chile, Costa Rica, Curacao, Dominica, Dominican Rep., Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Virgin Islands (GB), Virgin Islands (USA), Cayman Islands, Colombia, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent, South Africa, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela
Zone E:
Afghanistan, American Samoa, Angola, Armenia, Azerbaijan, Ethiopia, Benin, Botswana, Burkina Faso, Burundi, Cook Islands, Djibouti, Ivory Coast, Eritrea, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Iraq, Cameroon, Cape Verde, Kazakhstan, Kenya, Kyrgyzstan, Congo, Congo, Dem. Rep., Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Palau, Papua New Guinea, Reunion, Rwanda, Saipan, Zambia, Senegal, Seychelles, Zimbabwe, Swaziland, Tanzania, Togo, Tonga, Chad, Uganda, Uzbekistan, Vanuatu, Wallis & Futuna, Western Samoa
Ranges applied
Zone / Range (kg), between 0 and 0.5 0.5 and 1 1 and 1.5 1.5 and 2 2 and 2.5 2.5 and 3 3 and 3.5 3.5 and 4 4 and 4.5 4.5 and 5
H (USA) €38.46 €41.58 €44.70 €47.81 €50.92 €53.92 €56.91 €59.89 €62.88 €65.87
A (CANADA) €31.99 €34.58 €37.18 €39.77 €42.36 €44.85 €47.34 €49.83 €52.30 €54.79
B €33.53 €39.25 €44.96 €50.67 €56.37 €60.26 €64.15 €68.04 €71.92 €75.81
C €37.18 €44.45 €51.71 €58.98 €66.25 €72.13 €77.99 €83.87 €89.75 €95.62
D €42.48 €50.58 €58.67 €66.76 €74.85 €81.13 €87.42 €93.70 €99.98 €106.27
E €67.46 €81.49 €95.52 €109.56 €123.59 €136.29 €148.99 €161.70 €174.39 €187.09
F (CHINA) €31.76 €37.24 €42.70 €48.17 €53.63 €57.32 €61.01 €64.70 €68.38 €72.07
R €14.86 €16.62 €18.40 €20.16 €21.93 €23.40 €24.86 €26.32 €27.79 €29.25
S €14.97 €16.74 €18.52 €20.30 €22.07 €23.57 €25.07 €26.57 €28.07 €29.58
T €19.49 €21.81 €24.13 €26.45 €28.76 €31.11 €33.45 €35.78 €38.13 €40.47
U €21.42 €23.34 €25.24 €27.14 €29.05 €30.76 €32.49 €34.20 €35.91 €37.64
V €27.43 €29.65 €31.89 €34.13 €36.35 €38.16 €39.97 €41.78 €43.59 €45.40
VAT included in price:
Standard VAT Rate
Zone R:
Belgium, Denmark, France, Luxembourg, Netherlands, Austria
Zone W:
Great Britain, Italy, Poland
Ranges applied
Zone / Range (kg), between 0 and 2 2 and 5
R €12.11 €12.67
S €24.44 €26.45
W €18.39 €19.47
Ranges applied
Zone / Range (kg), between 0 and 0.5 0.5 and 1 1 and 1.5 1.5 and 2 2 and 2.5 2.5 and 3 3 and 3.5 3.5 and 4 4 and 4.5 4.5 and 5 5 and 5.5 5.5 and 6
H (USA) €58.12 €59.60 €60.72 €71.68 €76.26 €80.46 €85.03 €89.60 €94.17 €98.65 €101.44 €104.14
A (CANADA) €58.12 €59.60 €60.72 €71.68 €76.26 €80.46 €85.03 €89.60 €94.17 €98.65 €101.44 €104.14
B €58.12 €59.60 €60.72 €71.68 €76.26 €80.46 €85.03 €89.60 €94.17 €98.65 €101.44 €104.14
VAT included in price:
Standard VAT Rate
Zone R:
Belgium, Denmark, France, Luxembourg, Netherlands, Austria
Zone W:
Great Britain, Italy, Poland
Ranges applied
Zone / Range (kg), between 0 and 0.25 0.25 and 0.5 0.5 and 0.75 0.75 and 1 1 and 1.25 1.25 and 1.5 1.5 and 1.75 1.75 and 2
R €6.22 €8.15 €10.09 €12.02 €13.95 €15.89 €17.82 €19.75
S €6.22 €8.15 €10.09 €12.02 €13.95 €15.89 €17.82 €19.75
T €6.22 €8.15 €10.09 €12.02 €13.95 €15.89 €17.82 €19.75
W €6.22 €8.15 €10.09 €12.02 €13.95 €15.89 €17.82 €19.75
Zone A:
Canada
Zone F:
China
Zone H:
United States of America (USA)
Zone U:
Gibraltar, Iceland, Liechtenstein, Norway, Switzerland, Turkey
Zone V:
Albania, Belarus, Bosnia Herzegovina, Croatia, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine
Zone B:
Australia, Hong Kong, Indonesia, Japan, Cambodia, Laos, Macau, Malaysia, Mexico, New Zealand, East Timor, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Zone C:
Egypt, Algeria, Bahrain, Bangladesh, Bhutan, Brunei, India, Israel, Jordan, Qatar, Kuwait, Lebanon, Libya, Morocco, Nepal, Oman, Pakistan, Palest. Areas, Saudi Arabia, Sri Lanka, Tunisia, Arab Emirates
Zone D:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Saba, St. Eustatius, Brazil, Chile, Costa Rica, Curacao, Dominica, Dominican Rep., Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Virgin Islands (GB), Virgin Islands (USA), Cayman Islands, Colombia, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent, South Africa, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela
Zone E:
Afghanistan, American Samoa, Angola, Armenia, Azerbaijan, Ethiopia, Benin, Botswana, Burkina Faso, Burundi, Cook Islands, Djibouti, Ivory Coast, Eritrea, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Iraq, Cameroon, Cape Verde, Kazakhstan, Kenya, Kyrgyzstan, Congo, Congo, Dem. Rep., Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Palau, Papua New Guinea, Reunion, Rwanda, Saipan, Zambia, Senegal, Seychelles, Zimbabwe, Swaziland, Tanzania, Togo, Tonga, Chad, Uganda, Uzbekistan, Vanuatu, Wallis & Futuna, Western Samoa
Zone Z:
Rest of the World
Ranges applied
Zone / Range (kg), between 0 and 0.25 0.25 and 0.5 0.5 and 0.75 0.75 and 1 1 and 1.25 1.25 and 1.5 1.5 and 1.75 1.75 and 2
Z €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
H (USA) €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
A (CANADA) €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
B €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
C €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
D €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
E €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
F (CHINA) €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
U €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10
V €6.23 €8.35 €10.48 €12.60 €14.73 €16.85 €18.98 €21.10


Delivery of download items:
 
Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.



Accepted Payment options

-  Prepayment via transfer
-  Payment via credit card
-  Payment via PayPal *¹
-  Payment via PayPal Plus (credit card, direct debit, invoice) *¹
-  Payment via Sofortüberweisung [immediate transfer] (via Klarna) *²
-  Payment by invoice (via Unzer) *²
-  Payment via amazon payments *³
-  Bitcoin

*¹ PayPal is not available when ordering a flashcart (e.g. Everdrives, GameDrives).
    Please note that PayPal direct debit and invoice payment methods are not available in every country. Please check back with your local PayPal support if your country is supported.

*² Sofortüberweisung and Invoice payment (via Unzer) is only available in Germany and Austria

*³ To use amazon payments, please use the amazon payments express login button on the basket overview page.



Further details on payment

 

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.


In case of questions, please contact us at the contact details mentioned in the Legal Notice.